Hello, I'm

Maruf Hossain

Since 2014 I've helped businesses find the right prospects, reach their inboxes, and turn contacts into customers — from Mailchimp campaigns and B2B lead lists to HubSpot CRM operations.

1,000+Five-star reviews on PeoplePerHour
×2HubSpot Academy certified — Sales Hub & RevOps
TopCertified Seller · PeoplePerHour
0+
Years Experience
0+
Clients Worldwide
0+
Five-Star Reviews
0×
HubSpot Certified
What I do

Three ways I help businesses grow

Email Marketing & Automation

Campaigns, newsletters and automation flows in Mailchimp that get opened, clicked, and acted on — fully compliant with GDPR, CASL & CAN-SPAM.

Explore →

CRM & Revenue Operations

HubSpot CRM setup, pipeline & deal management, data cleaning, reporting and sales operations support — backed by HubSpot Sales Hub and Revenue Operations certifications.

Explore →

B2B Lead Generation

Hand-verified, targeted prospect lists with the exact data fields your sales team needs — enriched with Apollo and ready for outreach.

Explore →

"Maruf took the time to understand my needs, delivered sample leads first to make sure he was on the right track, and finally delivered 100 leads that are my exact target market."

— DANNY M. · PEOPLEPERHOUR CLIENT ★★★★★

"Great experience working with Maruf — he provided samples ahead of completing the task to ensure we were on the same page. Would 100% recommend working with him."

— KELLY H. · PEOPLEPERHOUR CLIENT ★★★★★

"I loved working with Maruf, he's both very professional and talented. He earned our respect immediately with his professionalism, and I will keep hiring him."

— BEHROUZ H. · PEOPLEPERHOUR CLIENT ★★★★★
Services / Expertise

Skills that move pipelines,
not just inboxes

Everything I offer sits in one of three connected disciplines — because leads, emails, and CRM data only create revenue when they work together.

01

Email Marketing & Automation

Email Marketing & Campaign Support

End-to-end campaign builds: strategy, persuasive copy, subject lines, preview text, A/B testing and send management.

Newsletter Design

Fully editable, mobile-responsive Mailchimp newsletter templates your team can update without a designer.

Mailchimp Automation

Welcome series, drip sequences, re-engagement flows and audience segmentation that run on autopilot.

Deliverability & Compliance

List hygiene, domain authentication and GDPR/CASL/CAN-SPAM compliance so your emails actually land.

02

CRM & Revenue Operations

HubSpot CRM Setup & Support

Portal implementation from scratch: properties, pipelines, lifecycle stages, user permissions and team onboarding. HubSpot Academy certified (Sales Hub & Revenue Operations).

CRM Data Cleaning & Management

Deduplication, standardisation, enrichment and ongoing data governance — because dirty data costs deals.

Sales Operations Support

Deal stage management, task workflows, handover processes and the admin work that lets sales teams sell.

CRM Reporting & Dashboards

Pipeline, activity and campaign dashboards that give leadership answers instead of spreadsheets.

03

B2B Lead Generation & Data

Targeted B2B Lead Generation

Hand-researched prospect lists by industry, role, geography and company size — verified names, titles, and emails.

Data Research & Enrichment (Apollo)

Prospect data collection, validation and segmentation — 6 years as a data research analyst for multi-channel lead gen campaigns.

My toolbelt
MailchimpHubSpot (Certified)Apollo.ioLofty CRMLinkedIn Sales NavigatorERP SystemsExcel / Google SheetsPython (basics)WordPress + ElementorCanva
About Me

A decade in the engine room
of sales and operations

Hei! I'm Maruf Hossain — an email marketing and CRM operations specialist based in Vaasa, Finland, originally from Dhaka, Bangladesh.

My career runs on two parallel tracks that feed each other. Since 2014, I've been a freelance email marketing and B2B lead generation specialist — earning Top Certified Seller status on PeoplePerHour with 1,000+ five-star reviews from 500+ international clients, plus six years as a data research analyst at bant.io.

The other track is operations leadership: as Service Supervisor at IHP Suomi Oy I lead a team of 64 across 16 Finnish cities, and I hold a Master's in Engineering (Project Management) from VAMK (4.4/5.0). I also run my own registered Finnish agency, Maruf Hossain IT.

Today those tracks are converging into CRM and revenue operations — HubSpot Academy certified in Sales Hub and Revenue Operations, building hands-on implementations, Apollo integrations and reporting systems. I've spent ten years generating and nurturing leads; now I build the systems that manage them.

Data first

A campaign is only as good as the data behind it — clean lists win before the first send.

Inbox obsessed

Deliverability, compliance and design details that decide whether email gets read or ignored.

Systems thinking

From leads to pipeline to reporting — I build the operations layer that makes revenue repeatable.

My journey
2012
Sales career begins
Dhaka, Bangladesh
2014
Freelance email marketing
PeoplePerHour
2015
Data research analyst
bant.io
2021
Operations leadership
Finland
2025
Master's degree
VAMK · 4.4/5.0
2026
HubSpot CRM & RevOps
portfolio
Languages
Bengali
NATIVE
English
FLUENT
Finnish
IMPROVING 🌱
Beyond work
🎬
TravelFlix

My YouTube channel about travel & life in Finland

🏸
Badminton

On court whenever the Finnish weather allows

🇫🇮
Learning Finnish

Kiitos for your patience — sisu in progress

2014
Freelancing since
64
Team members led
4.4/5
Master's GPA (VAMK)
3
Languages
Resume

10+ years across marketing,
data, and operations

Finland and Bangladesh · freelance marketplaces, my own agency, and operations leadership.

Service Supervisor (Palveluohjaaja)

IHP Suomi Oy · Vaasa, Finland
MAR 2021 — PRESENT

Lead 64 service staff across 16 Finnish cities and 145+ customer accounts. Raised customer quality ratings from 2.5 to 2.9/3 through structured QC and coaching; maintain the ERP system for schedules, inventories, pricing and workforce assignments.

Founder

Maruf Hossain IT · Finland (Y-tunnus 3381041-3)
2023 — PRESENT

Registered Finnish digital marketing agency offering B2B lead generation, email marketing and Mailchimp services — now running on its own HubSpot CRM implementation.

Email Marketing Specialist (Freelance)

PeoplePerHour · Remote
FEB 2014 — PRESENT

Top Certified Seller with 1,000+ five-star reviews from 500+ clients. B2B lead generation and targeted email campaigns with Mailchimp and CRM tools — full lifecycle from research and list building to content, scheduling and reporting.

Data Research Analyst

bant.io · Remote
OCT 2015 — SEP 2021

Collected, processed and validated B2B prospect data for multi-channel lead generation campaigns; improved conversion rates through systematic data cleansing and segmentation.

Account Manager

Shah Marine Resort · Dhaka, Bangladesh
JAN 2017 — APR 2020

Exceeded sales targets, led membership acquisition and retention programs, and coordinated across sales, operations and finance teams.

Account Manager

Afroz Shipping Line · Dhaka, Bangladesh
FEB 2015 — DEC 2016

Drove revenue growth through targeted sales and marketing; managed customer accounts, sales pipelines and financial records.

Assistant Manager, Sales

Dhaka Regency Hotel & Resort · Dhaka, Bangladesh
JUL 2012 — DEC 2014

Exceeded monthly sales targets through structured telemarketing and client management; streamlined internal sales workflows.

Master's in Engineering, Project Management

Vaasa University of Applied Sciences (VAMK) · Finland
2024 — 2025

GPA 4.4/5.0 · EQF Level 7. Thesis: the role of AI in sustainability initiatives — a case study of Vaasa and Seinäjoki. Coursework: PMP/PRINCE2 methodologies, Agile & Lean, risk management, resource planning, leadership.

BSc in Textile Engineering

University of South Asia · Dhaka, Bangladesh
2014 — 2018

Manufacturing processes, quality control in production, supply chain & inventory management, industrial management and production planning.

Diploma in Textile Engineering

Bangladesh Textile Engineering College · Dhaka
2009 — 2013

Production fundamentals, quality inspection & testing, industrial safety, machinery operation and maintenance.

HS
Sales Hub Software Certification

HubSpot Academy

HS
Revenue Operations Certification

HubSpot Academy

PM
Foundation Certificate in Project Management

PRY — Project Management Association Finland

PY
Programming for Everybody (Python)

University of Michigan

DM
Digital Marketing Certification

Professional certification

FI
Hygiene Passport & Occupational Safety Card

Finnish workplace certifications

B2B Lead Generation95%
Email Marketing & Mailchimp90%
CRM & Data Management90%
Operations & Team Leadership95%
HubSpot (Sales Hub & RevOps)85%
Project Management85%
Tools
MailchimpHubSpotApollo.ioLofty CRMERP SystemsExcel / SheetsPython (basics)Microsoft Office
Portfolio · 2016 — 2026

Selected work

A decade of lead generation and email design — plus my newest HubSpot CRM & RevOps project series.

VIEW PROJECT +Mailchimp · Featured Campaign Series

Real Estate Email Campaign Series — Westmills Real Estate

Monthly campaign series designed and built in Mailchimp for realtor Max Mills (Calgary, AB / Kelowna, BC): investor opportunities, CREB market-update newsletter, referral giveaway, and a monthly home-tip email. Click to view the full designs.

CustomerWestmills Real Estate
CategoryEmail Campaign Series
ValueMonthly retainer
Date2026
VIEW PROJECT +HubSpot · Project 01

HubSpot CRM Implementation — Maruf Hossain IT

Full portal build for my own agency — 1,594 contacts, 1,590 companies, a 7-stage sales pipeline, custom properties and a support ticket pipeline. Click to read the full Week 1 case study with live screenshots.

CustomerMaruf Hossain IT
CategoryCRM Implementation
ValueInternal project
Date2026
VIEW PROJECT +HubSpot · Project 02

Sales Operations & Deal Management

Multi-stage sales pipeline with deal automation, rotting-deal alerts, task queues and a documented marketing-to-sales handover process.

CustomerDemo portfolio
CategorySales Operations
ValueCase study
Date2026
VIEW PROJECT +HubSpot · Project 03

Apollo + HubSpot Integration

Connected Apollo.io prospecting to HubSpot: automated contact sync, enrichment mapping, deduplication rules and sequence-to-pipeline reporting.

CustomerDemo portfolio
CategoryIntegration / RevOps
ValueCase study
Date2026
VIEW PROJECT +HubSpot · Project 04

Marketing Operations

Lifecycle-stage automation, lead scoring, email workflows and list segmentation inside HubSpot Marketing Hub — the operations layer behind campaigns.

CustomerDemo portfolio
CategoryMarketing Ops
ValueCase study
Date2026
VIEW PROJECT +HubSpot · Project 05

CRM Reporting & Data Quality

Dashboard suite for pipeline health, activity and campaign ROI, plus a data-quality playbook: dedupe rules, required properties and audit workflows.

CustomerDemo portfolio
CategoryReporting / Data Quality
ValueCase study
Date2026
VIEW PROJECT +Mailchimp · Newsletter

Editable Newsletter Template Library

Fully editable, mobile-responsive Mailchimp templates delivered to hundreds of clients — menu bars, content blocks, social links, unlimited revisions.

CustomerMultiple (PPH / Fiverr)
CategoryNewsletter Design
Value1,000+ 5★ reviews
Date2016 — 2026
VIEW PROJECT +Lead Generation · B2B

Targeted B2B Lead Lists — Multi-Industry

Hand-verified prospect lists across healthcare, biotech, SaaS and real estate: name, title, company, email, website, LinkedIn, firmographics.

Customer500+ clients worldwide
CategoryB2B Lead Generation
Value€18 — €160+/list
Date2016 — 2026
VIEW PROJECT +Lead Generation · Data Research

B2B Prospect Data Research — bant.io

Six years collecting, validating and segmenting prospect data for multi-channel lead generation campaigns — data cleansing that directly lifted conversion rates.

Customerbant.io
CategoryData Research
Value6-year engagement
Date2015 — 2021
Contact

Let's get your next campaign delivered

Tell me what you're working on — I usually reply within one business day.

✓ Opening your email app with the message prefilled — just press send!
Location

Vaasa, Finland

Email

hello@marufhossain.fi

Phone / WhatsApp

+358 45 806 8485

Working hours

Mon–Fri · Evenings EET
Flexible for North American time zones

Business enquiries

Agency services via marufhossainit.fi

Customer
Category
Value
Date

What I Delivered
Tools & Platforms
Outcome
HubSpot · Project 01 · CRM Operations / Sales Operations / RevOps

HubSpot CRM Foundation — Maruf Hossain IT

Week 1: CRM Concepts and HubSpot Structure · Ongoing portfolio project
Platform
HubSpot CRM
Business
Maruf Hossain IT
Records
1,594 contacts · 1,590 companies
Status
Ongoing · 2026
01

Project Overview

The purpose of this project is to build and document a practical HubSpot CRM environment for Maruf Hossain IT. During the first stage I focused on how the main CRM objects work together and how a structured CRM supports B2B prospecting, sales follow-up, opportunity management, and customer service.

Rather than treating contacts, companies, deals, tickets and activities as separate features, I structured them as connected records within one CRM system. Week 1 covered:

Contact management
Company management
Deal & sales pipeline management
Ticket management
CRM activities and follow-up
Record ownership
Contact–company–deal associations
Standard and custom properties
CRM object relationships
02

Contact Management

I configured the CRM to manage B2B contacts and maintain key information about each prospect: contact name, associated company, lead status, job title, country/region, associated deals and activity information. Sales activities link to individual prospects while keeping the relationship with the company and the sales opportunity they belong to.

HubSpot Contacts Overview
Fig. HubSpot Contacts Overview — structured B2B contact records, company associations, lead status, job information, geographic information, and associated sales opportunities.
03

Individual Contact Record & Associations

An individual contact record demonstrates how CRM objects and activities connect: contact owner, lifecycle stage, lead status, associated company, associated deal, follow-up tasks and full activity history — one place to understand a prospect's current status and past interactions.

Contact record with associations
Fig. Individual contact record — record ownership, lifecycle stage, lead status, company association, deal association, and follow-up activities.
04

Company Management

Companies are maintained as separate CRM records connected to relevant contacts, with firmographics: company name, industry, city, country/region, employee range, domain, associated contacts and activity information. Separating company and contact records makes it possible to manage multiple contacts from the same organisation without duplicating company data.

Companies overview
Fig. Companies Overview — structured company records, firmographic data, and contact-to-company associations.
05

Individual Company Record & Associations

The company record consolidates the organisation and everything connected to it: ownership, industry and geography, lifecycle information, associated contact, associated sales opportunity with deal value and stage, plus CRM intelligence — the commercial relationship in one view.

Company record associations
Fig. Company record — company ownership and the relationships between the company, contact, and associated sales opportunity.
06

Deal Pipeline Management

I configured a B2B sales pipeline with the stages Appointment Scheduled → Qualified to Buy → Presentation Scheduled → Decision Maker Bought-In → Contract Sent → Closed Won / Closed Lost, with demo opportunities distributed across stages. Each deal carries name, value, owner, pipeline, stage, close date and its associated contact/company — a visual overview of every opportunity and its progress.

Deal pipeline board
Fig. B2B sales pipeline — active opportunities across multiple deal stages, including closed-won and closed-lost outcomes.
07

Individual Deal Record

The deal record shows how a sales opportunity connects to other CRM objects: value, pipeline, stage, owner, deal type, priority, and its associated contact and company — a clear relationship between the commercial opportunity and the people and organisations involved.

Deal record associations
Fig. Individual sales opportunity — deal ownership, pipeline stage, value, and associations with the relevant contact and company.
08

CRM Properties — Standard & Custom

Standard properties cover commonly required CRM information (city, company name, buying role, close date, contact and activity information). Using existing standard properties where possible keeps data consistent and avoids unnecessary customisation.

Standard contact properties
Fig. HubSpot standard contact properties — predefined fields, property groups, field types, usage, and data-completeness information.

Custom properties were created for information specific to the Maruf Hossain IT sales process:

Service Interest — the primary service a prospect wants: CRM setup, data cleanup & migration, pipeline setup, B2B lead generation, email outreach, automation, reporting, or CRM audit
Lead Source Detail — where a lead originated
Lead Priority — High / Medium / Low follow-up classification
Estimated Project Budget, Employees and other business-specific fields
Custom properties are not about creating more fields — each one must support segmentation, qualification, reporting, automation, or sales decision-making.
Custom contact properties
Fig. Custom HubSpot properties created for Maruf Hossain IT — business-specific CRM field configuration and different property types.
09

CRM Activities & Timeline

The contact timeline records the full interaction history: follow-up tasks, overdue tasks, logged emails, ticket activity, segment membership, subscription activity and lifecycle-stage changes — so a CRM user always knows what has happened and what must happen next.

Contact activities timeline
Fig. Contact activity timeline — follow-up tasks, emails, ticket activity, CRM status changes, and other interactions recorded against the contact.
10

Ticket Management

A basic support pipeline (New → Waiting on us → Waiting on customer → Closed) manages customer requests separately from sales opportunities. Example scenarios: lead replacement request, customer data requirement, sample data request, and lead-data cleanup — each ticket with owner, priority, creation date, status and associated contact/company.

Ticket pipeline overview
Fig. HubSpot support pipeline — ticket ownership, priority, different service-request stages, and closed-ticket management.
11

CRM Object Relationship Structure

Each object represents a different type of business information: the company is the organisation, a contact is a person, a deal is a commercial opportunity, a ticket is a service request — and activities (emails, calls, meetings, notes, tasks) provide the interaction history across all of them.

Sales structureCompanyContactsDeals / Opportunities
EngagementCompany + ContactActivities & Tasks
ServiceContact / CompanyTicketSupport Pipeline
12

Skills Demonstrated

HubSpot CRM structureContact managementCompany managementDeal managementPipeline configurationTicket managementRecord ownershipCRM activitiesCRM associationsStandard & custom propertiesObject relationshipsLifecycle & lead statusB2B CRM organisation